Where can I file a complaint for Mr Vegas Casino?

Created by Angelica Isacson, Modified on Thu, 1 Jun, 2023 at 11:54 AM by Angelica Isacson

If UK gamblers have any issues with Mr Vegas Casino, they can follow these steps to file a complaint:

1. Contact Mr Vegas Casino Customer Support: You should first try to contact Mr Vegas’ customer support team directly if you have a complaint. They are available 24/7 via live chat and email. The contact details for Mr Vegas UK online casino are:

   1. Email: [email protected]

   2. Live Chat: Accessible on the website

   3. Phone: Not available

2. File a complaint with the UK Gambling Commission (UKGC): If you can’t handle your complain directly with Mr Vegas Casino, you can escalate your complaint to the UKGC. The UKGC is the governing body that regulates Mr Vegas Casino and other UK online casinos. Visit the UKGC website and follow their process for filing a complaint: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx
   
   

3. Use an Alternative Dispute Resolution (ADR) service: The UKGC requires online casinos to provide their customers with access to an ADR service to handle complaints. You can find information about the ADR service used by Mr Vegas Casino in their Terms and Conditions or by contacting their customer support. Follow the ADR service's procedure to file a complaint. See below for more information from Mr Vegas’ T&Cs:

“Contact the Independent Betting Adjudication Service (IBAS).

Website: www.ibas-uk.com

Email: [email protected]

Telephone: 020 7347 5883

For disputes under £10,000.00, the decision of IBAS will be binding on Videoslots with your acceptance.

For disputes over £10,000.00, the decision of IBAS will not be binding unless Videoslots accepts the decision.

IBAS decisions do not take effect as an Arbitration award.”

4. Seek legal advice: If you’ve tried all the above and still have issues, you can consider seeking legal advice from a gambling-related legal representative.

Always remember to provide detailed information about your complaint and any supporting documents, such as email correspondence, account information, and screenshots when filing any complaint.