Where can I file a complaint for HeySpin Casino?

Created by Angelica Isacson, Modified on Thu, 1 Jun, 2023 at 9:59 AM by Angelica Isacson

If you’re a UK gambler with an issue at HeySpink UK online casino, there are a few steps you can take to resolve and/or file a complaint.

1. Contact HeySpin Casino support directly: Before filing a complaint or escalating an issue, consider reaching out to HeySpin directly for a resolution. HeySpin’s support is available 7 days a week between 08:00 CET and 00:00 CET via live chat and email.

• Email: [email protected]

• Live Chat: Available on the website

• Phone: Not available

2. File a complaint with the UK Gambling Commission (UKGC): If you can’t find a resolution with HeySpin Casino directly, consider escalating your complaint to the UKGC which regulates HeySpin and other UK online casinos.

To begin that process, visit the UKGC’s website and review their complaint procedure: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx

3. Use an Alternative Dispute Resolution (ADR) service: Every UK online casino must have a 3rd-party resolution partner to assess and address complaints. Contact HeySpin’s ADR partner to discuss your complaint.

4. Seek legal advice: If you are not satisfied with any of the help above, consider finding a legal representative to discuss your complaint and possible options.

HeySpin UK online casino provides the following information related to complaint resolution in its terms and conditions:

• If You have a complaint, You can check the below link where you will find all the ways you can contact us on: http://HeySpin.com/ContactUsMail.aspx
  
  

• We will use best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.
  
  

• If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final.
  
  

• If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain either our appointed ADR service, ThePOGG.com, or the Malta Gaming Authority.